Please allow up to 7 working days for delivery.
Orders will be delivered via courier and will require a signature.
All orders are sent complimentary gift wrapped.
Shipping is free with all orders over $150.
Orders under $150 will be charged a $15 shipping fee.
Orders over $3000 are only available to be picked up in person from our store.
Simply show your online receipt (this was emailed to you when you placed your order online), the credit card used for your purchase, and a form of photo ID.
If your order is on backorder, you will be contacted via email with details of your backorder item. Items on backorder make take longer than 7 working days.
During the busy SALE period, we will do everything we can to dispatch your order so that is it received within 7 working days however orders may be delayed due to high volume of orders.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please call us 07 3281 6800, 9:00am – 4:00pm Monday to Friday so that we may assist you.
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery.
Returns will be accepted on any faulty merchandise returned to our store or online within 30 days.
You can also return or exchange any non-faulty full price item that is unworn, in original condition and packaging to our store within 30 days of delivery. However due to heath regulations, earrings are not able to be returned unless faulty.
We are unable to offer returns on sale items unless faulty.
Freight costs are unrefundable.
Products returned for repair, replacement or refund due to customers changing their mind, is not a valid claim under the Consumer Guarantees Act, and therefore a repair, replacement or refund it is at the discretion of the store.
Simply complete the returns form enclosed with your order and send it back to us with the item(s) you wish to return within 30 days of delivery.
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
If you decide that your product has a manufacturing fault, you must contact us and return the item for inspection.
All products must be returned in their original packaging, with original tags wherever possible including proof of purchase.
After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee.
Remedy can include, repair, replacement at our discretion.
However if the we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee, and will offer a quote to have the goods repaired, or replaced.
Irrespective of what the type or severity of the product fault/ defect is, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.
RETURNS / EXCHANGES ADDRESS:
Brad Kearton Jewellers
187 Brisbane Street, Ipswich, QLD 4305, Australia
Phone Number: 07 3281 6800
Please ensure your return parcel is securely packaged and both sender’s address and online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.